Suddenly I see

On a train back into London last week, I sat next to a blind couple and their guide dog. It was interesting to watch them complete tasks we sighted people take for granted - storing their bags, settling into their seats, and ensuring their dog wasn’t in the way of people in the aisle. As we approached the city, they began to discuss their immediate plans upon arrival. The woman suggested they find a bench and use BlindSquare to - as she put it - “see where they were”. I’d not previously heard of BlindSquare, which is an award-winning app that “makes use of the latest features available in smartphones to aid the blind and visually impaired in their daily lives”. According to the website, BlindSquare uses information from Foursquare and Open Street Map to make spoken recommendations for the user. As a blind interviewee was recently quoted in the New York Times, “The belief was the tools for the visually impaired must have a tactile screen, which, it turns out, is completely untrue”. Of course, noone who works in branding or advertising can ever observe new or unusual human behaviour without immediately wondering how they’ll be able to incorporate it into a PowerPoint presentation. So, while watching this couple disappear into the crowds at London Bridge, I was imagining what a non-visual world meant for brands. If we removed sight, what could we see?

It is now commonly understood that a modern brand is built on experience; how it feels to use and interact with. And yet it is undeniable that a great deal of our affinity with brands is based on how they look - the emotions we associate with the experience of the brand often prompted by seeing the logo or visiting it online or in-store. Even with brands we are unfamiliar with, we can use subtle visual signals such as naming, typeface or colour palette to determine whether it might be something we’re interested in. I’ve written previously about how lost I found myself in Havana - the land without brands. Indeed, without sight the visual signals that help us find our way, discover new things and even keep us safe disappear, and brands lose their power. For the couple on the train, BlindSquare provides vocal prompts to help them navigate London, but what else could a brand do to assert their presence? How could a brand use smell, touch, sound and even taste to quickly prompt that comforting feeling of recognition not just in blind people but in everyone? 

Love desks

My co-conspirator on Can't Understand New Technology says "f*ck desks". Steve argues that, within reason and with common sense, it is unnecessary to show up to the same desk, in the same office, in the same country every day. And to a certain extent, I agree. He makes a sound case. Here's the thing though -- I love desks. I don't want to fuck them, I want to take them out for an expensive dinner and treat 'em nice.

Marissa Mayer's recent call to end remote working may have been controversial yet I can understand the reasoning. A company's internal culture is a key, if not guiding, component of its brand. For Yahoo to rebuild itself in a post-Google world, the focus needs to be on bringing its people together, under one roof, at desks, in order to start figuring out what they add up to and where they're going. On December 31st 2012 I made several big decisions. I decided to quit my job, I decided to launch a newspaper, I decided to go to California, and I decided to stop caring quite so much and just enjoy life. But it was the offer of a desk - albeit on the other side of the world - which anchored me. The knowledge that I'd have a place to plug in - and people around to work alongside - gave me all the courage I needed to act on these huge decisions.

Yes, today's technology means we can work from anywhere, but camping out in a coffee shop is only as fun as your next bathroom break. Is there any greater sense of loneliness than having no-one to watch your MacBook while you pee? No. So, for the past month I have been at my desk in San Francisco's Presidio at Suiter Creative (working title). Some days I was there all day, some days I just did a couple of hours, but in four weeks I worked, I wrote, I helped friends and I starting ticking off some of those goals I set back in the new year. It's the best thing I've ever done.

While it's true that most of my professional relationships and "strategic breakthroughs" have not been forged at desks, a desk nevertheless symbolises being part of something, of belonging. Next week I get a new desk and a new place to belong. I first emailed Wolff Olins in 2007, about an hour after I learned the term "branding". It's been a long - and incredible - journey since that email and I wouldn't change it for anything. But, of all the desks I've had the pleasure to sit at, this is the one I've had my eye on for a while.

What's in a name?

Camilla's Store is the name of this blog. Camilla Grey is my name. The former sounds like a Texan junk shop. The latter sounds like a Pantone chip. Both sound made up. When I started Camilla's Store, the need for social media usernames was minimal. Plus, I was young, naive and, like many at that time, half believed this whole 'Internet' thing would never really take off.

Fast forward five years, dozens of online profiles, hundreds of blog posts and thousands of tweets later and I have a problem. A geeky white girl problem, but a problem none the less. I have become the victim of my own good branding. Real people think my real name is Camilla Store.

At first I laughed it off, but then I put on my serious Brand Strategist hat and asked myself what I would advise a client in a similar situation. And my response would be to change the name that no one knows. As the guys at Wolff Olins say, "Your brand is whatever Google says it is". Combine that with what I say, which is "Your brand is whatever people on social media say it is" and you've got the answer. I'm going to have to change my real name via deed poll.

Who cares about the legacy, heritage and family ties that lie behind Grey? So what if, as an only child, it falls to me to continue the legacy of Grey's into the next generation? The people of Instagram and Twitter want fresh links and hot #matchymatchy's, not some sob story about my Ukranian ancestors slumming it in East London before it got cool. And, as a Strategist, I firmly believe in giving the brawling masses what they want.   

If you insist on living by the sword, you have to be ready to die by the sword. And anyway, if I had to choose between Google and the Passport Office, I'd go for the one least likely to invent Google+ every time. 

Letter from Havana: The land that brands forgot

Ernest Hemingway, who made Havana his home for thirty years, once wrote that "you can't get away from yourself by moving from one place to another". I've spent enough time in enough places to know that this is largely true, but maybe it's not about getting away from yourself, maybe it's about getting away from who you feel you ought to be, who you're expected to be at 'home'.

As I write, I am in Havana - amidst the crumbling buildings, under the scorching Caribbean sun, and in the sunset of a Socialist regime. I came to Cuba expecting little more than some beautiful weather and a bit of a rest, but what I'm finding is a city reverberating with a style and strength so powerful, it's almost impossible to believe it operates under such political and economic restraints. Foremost, what Havana proves is that Western capitalist culture can be as much of a burden and limitation to society as any government regime. With no private enterprise and, therefore, no advertising, branding or publicity, Havana feels like a time capsule in the process of bursting free from its casing.

Yes, they may be driving cars from the 1950's, but they know how to fix a car and make it last. No, they may not have iPhones and Blackberries, but everywhere you look couples are flirting and canoodling - getting to know each other the old fashioned way. And no, the kids don't have Xbox or Wii, but they are bright-eyed and full of energy, making up games in the park without a constant parental fear of pedophiles and predators.

Most noticeable for me is the lack of brands. I'm both programmed and trained to read my surroundings based on the cultural signalling of brands. I, like most Westerners, rely on brands to confirm or contest my assumptions about people, places and things. Here, without my trusted way-finding system, I feel lost, vulnerable and uncertain. I have been stripped of the self created for me by the brands I interactive with in my daily life. It has been an enlightening challenge to make choices based on the things that really matter, not just on logos, typefaces and colour.

In our modern, capitalist world, we too readily trust brands to make our decisions for us. 'There's a Wholefoods on this street? Oh, I must be in a good neighbourhood'. 'That guy's pushing a Bugaboo? Well, soy my latte, I'm sold!' This afternoon I sat for lunch in a leafy square, where families cooed over their little ones, dogs chased each other barking, and a Cuban reggae band jammed together on a nearby bench. A small part of me initially felt nervous - without a landscape of corporate badging, how was I to know if the food was well-prepared, or if I was to be taken advantage of as a tourist. But I quickly realised that, here instincts and wisdom are what counts - when choosing a restaurant the smell from the kitchen, the demeanour of the staff and the mood of the patrons are all you have to go on. You have not only to trust them, but to trust yourself as well.

Moving from one place to another isn't about losing yourself, or finding yourself, or whatever it says in The Rough Guide. It's about accepting that, if the reflection of ourselves provided by brands and media is taken away, we remain. And if the Cuban people I've seen are anything to go by, we live on more vibrant than ever.

Whatever/Whenever - The W brand

There's beach balls in the swimming pool, condoms in the mini-bar and a concierge service that promises to bring you "Whatever, Whenever" - the W Hotel really is a home away from home for the Executive Hipster. Working abroad in San Francisco means I occasionally have the good fortune (and good budgets) to stay there and they are true to their word. I once ordered fried chicken, hair straighteners and the original manuscript of The Rum Diary, and they had it to my door in under ten. Ok, maybe not the manuscript, but they're pretty bloody on it.

Aside from all the frills and fluff, The W makes for an interesting case study. They seem to have embraced the scope of a hotel brand, to truly "own" each touchpoint a guest (or potential guest) might encounter. The scent in the lifts, the textures of the soft furnishings, the music in the bar, even their own fashion magazine all add up to a 360 degree brand world which somehow makes sending work email from bed feel cool.




Two elements really stand out for me. First, is the genius copywriting found throughout your stay. The messaging acts as a written extension of their service offer - a little note under your water glass says "Why not?", their in-room massage is described as "In, Aah, and Out", and their porters wear t-shirts with "Ask me what's next" written on the back. Without sounding sycophantic, it's these tiny little moments which somehow transform what can be an isolating experience into a conversation. You may be alone in strange city, but someone's looking out for you. "Who wants eggs?" asks the in-room dining card. I do please!



The second element is their pairing with Bliss salons. Bliss was "the" spa and beauty product brand post-Millenium. With its soft blue packaging and charming product naming such as "FatGirl Slim", it was one of the quintessential touchy-feely brands to take us out of the minimalist 90's along with Innocent Smoothies and Carluccios. Today, Bliss is no Aesop, but its comfort clinical (comflinical?) tone puts you at ease, whilst somehow justifying a $200 massage. Bliss products are in all W bathrooms, and are often found in spa form down in the basement. Their similar messaging style and "I deserve it" clientele, make W and Bliss firm friends and a great example of a successful brand collaboration.



Working in branding it can sometimes be hard sit back and just enjoy a good brand at work, but The W is one I am always more than happy to let get on with it. Sometimes it's seeing the smoke and mirrors behind the magic which makes it all so much more impressive.

Let me Showyou

Most of the time when people ask me what I do in my job everyday, my response is "I blog and I tweet". It's simpler than going into some in-depth explanation about brand strategy, and is far more effective in alienating people who do "real" jobs like saving lives and changing the world. As my friend used to say "It's PR, not ER".

Anyway, an app I did the brand strategy for launched yesterday, so I can finally reveal what I get up to during the week. Showyou is an app for the iPhone and iPad which gives people the fun of serendipitously discovering and sharing new videos via their social graph. The Twitter buzz today has described it as "Flipboard for videos".



You can check out the full case study for the project by clicking HERE.

It's still quite a new arena, but I'm really enjoying working on app brands for several reasons. Firstly, the clients are usually from a tech/digital background so they are well tuned in to the "moving world" and up for taking risks. Secondly, stand alone app companies are generally quite small, if not in start-up mode so you are working directly with the founders. It's their baby, they're really excited and you all want to get the best out of a branding exercise. And finally, app brands by their very nature give you room to think right up to the edge, if not off it. Living on a smart phone or tablet, apps can come to life visually, sonically, gesturally and socially - all amazing opportunities to create ownable, branded assets.



Showyou is an absolutely fabulous app. The designer on the team, Marian, and I spent practically a whole weekend passing the iPad between us, drifting through the 'infinite grid' of Showyou videos. I'm thrilled I got to be a part of how it came to life.

Game Changing

I recently read that the Starbucks Mobile Card app has had over 3 million users, making Starbucks "the nation’s largest mobile payment network". Not Amex, not Visa, not Bank of America. Starbucks.

I also read that Google has set aside $100 million to pay for original programming across ten YouTube channels. Fox, CBS, HBO, ABC... looks like you're going to have a new network to contend with - one with in excess of 2 billion viewers per day. That's more than double the prime time viewing figures of all of the major U.S networks combined.

Ten years ago Nokia wouldn't have dreamt that their biggest competitor would be a computer brand. Just as a hundred years ago, Nokia couldn't have imagined moving from making rubber galoshes to mobile phones.



Brands know that competitors emerge from the most unlikely of places and, with today's incredible pace of change, they are doing it faster and harder. It seems if you don't own the platform, the device, or sell caffeinated drinks to Americans, then no industry is safe.

Then I saw his face, now I’m a Belieber

Last night I went to see the Justin Bieber movie – Never Say Never. In 3D. Now, before you forever delete Camilla’s Store from your Google Reader, please give me a few paragraphs to explain myself.

I’ll admit, it just sounded like a fun thing to do with @celialikesbooks on a quiet Sunday night. But more importantly, as a digital strategist it’s important to know what’s going on with the kids (da kidz) and millions of hysterical teenage girls worldwide can’t be wrong.



Bieber may be a study in poorly managed ADHD but he is also a carefully curated, expertly executed, cross-platform brand who rose from a few YouTube videos to an 86 gig tour culminating in a sell-out show at Madison Square Gardens. There’s got to be some social media strategy lessons in there somewhere. And if they’re delivered in 3D, so much the better.



Firstly, The Bieb. He’s alright – ticks all the boxes of cute, non-threatening, triple threat youth dynamo. But it’s his team – consisting of Mom, grandparents, vocal coach, costume designer, manager and “jester” (their words, not mine) – who really run the show. This is pushy parenting taken to whole new levels, and you are left wondering whether stardom is an excellent outlet for Bieber’s effervescent energy, or a depressing theft of his youth.

In the film, Justin is joined on stage by other celebabies Myley Cyrus and Jaden Smith (“my papa is a guy named Will”), both of whom have an unnerving world-weariness. Poor Jaden only found out his parents had made the helicopter to NYC moments before he went on stage at The Garden. And to think I freaked out if I lost my mum in the supermarket.



Secondly, the film. I hate to admit it, but part of me feels it belongs in the “Films of our era” drawer along with The Social Network. It’s by no means as beautifully crafted, but it’s the first example of large-scale storytelling via YouTube videos, Twitter updates and comments sections I’ve seen.

Justin is the perfect product of the “Digital Instinctive” generation – discovered, followed, and loved by a dedicated online community. And he gives the love back – tweeting his fans to let them know how he’s feeling, giving away front row tickets to kids outside the venue, and regularly updating his YouTube diary. His hit “Baby” has had 468,497,309 views on YouTube. 21,665,394 people “like” him on Facebook”. And he has 7, 481,097 followers on Twitter. That is power. That is a massive slap in the face to any brand who thinks it doesn’t need to engage its customers – and most importantly its future customers – online.



You may not feel a slow-motion hair flick in 3D is an entirely necessary part of the cinema experience, but if you’re wanting a crash-course in the art of digital strategy driving both brand and comms, Bieber is your guy. Never say never.

Photo credit: @celialikesbooks - you keep me real.

New post now live on Eye Magazine blog. Click HERE.

Re-posted here...

The Self as Brand

I recently wrote a post on the Moving Brands blog about living in the era of the over-share, about how, with so many life-casting tools at our fingertips, we are able to share anything and everything as we go through our day. But just because we can, does it mean we do? Or do these platforms actually allow us to create a rich brand around who we really are by carefully curating and broadcasting a life that is, in fact, a slightly heightened version of the truth?



Most users probably don't think of themselves and their behaviours in terms of 'brand', but that is exactly what social media enables. Apart from those deviants and sociopaths, we've evolved from creating entirely new selves online - like the Barbie and Ken avatars on Second Life. Today, most of us have learned how to portray a pretty accurate interpretation of reality through who we follow, what we 'like', what links we share and the content we post.

As social networking platforms proliferate and the lines between our different selves (the work self, the friend self, the family self) blur and break, it is no wonder that we feel compelled to control how the online world sees us. We wouldn't go to a glamorous party in a pair of old pyjamas, so why would we project anything other than our best selves online?


http://www.howardgrey.com

Today I came across a blog with the mission statement 'This is a blog intended to trick strangers into thinking my life is more exciting than it actually is'. The blog may be called "Slutever…" but the author's frank admission is not so shocking. Who isn't guilty of de-tagging the odd Facebook photo to ensure we look cool, fun and attractive in every picture in our profile?

The location-based check-in services FourSquare and Facebook Places has added an interesting element to personal content curation. The privacy activists may well be concerned about broadcasting their exact location to strangers but, for the self publicist, there are bigger concerns at play, namely where to be "seen" online. The average Londoner could dutifully check in at their tube stop, their place of work and Pret a Manger day in day out, but what's aspirational or taste-making about that? Better, surely, only to check-in at the more exciting places. The places that tell your followers something about you and the kind of person you want to be seen as.



Furthermore, as we identify the self as 'brand' via our allegiances to brands, so companies are reflecting our choices back. More than ever, brands are listening and watching our moves online and rewarding their biggest advocates. From the people who start great Facebook fan pages, to those who become Mayor of their local Starbucks on Foursquare, brands are reaching out and giving them the tools to do the selling for them. As Sheryl Sandberg, the COO of Facebook, said recently, - "What marketers have always been looking for is trying to get you to sell things to your friends".

From the Middle Eastern beads found in ancient burial sites in Suffolk, to the tribal people of Papua New Guinea using Pentel pens as nose decorations, to the young people of Berlin whose first goal, once the wall came down, was to eat a Big Mac, we have used trading, shopping and brands as a way to enlarge our sense of self. So, is this digital age turning us all into products? Or is it simply another platform on which to communicate a very basic human urge - self-expression? Are the selves that we can create and control online in fact more 'ourselves' than in real life?

Shoreditch Beat Poetry.

For those of you missing out on the feted Project 10 circulation list, here is my contribution.

And So This is Christmas, And What Have You Done?

This year I learned that a film which makes your CEO look like a ruthless jerk can only make people love you more. I learned that in an age where we're obsessed with privacy, we're actually sharing more than ever. I learned how being on a horse changed advertising forever. I learned that having over a billion hits on YouTube means you don't have to worry about being in the charts. I learned that touchscreen devices can be beautiful. I learned that augmented reality still has some way to go. I learned that a new logo can divide opinion and that crowdsourcing in a crisis makes you look desperate. I learned it all first on Twitter.

I've blogged, tweeted, updated and checked-in. I've Googled it, Bing-ed it, Yahoo!-ed it and gone back to Googling. I swiped, pinched, tapped and flicked. Booted up, started up, switched on, signed in, accepted, allowed, downloaded, friended, followed and liked. I forwarded it, I tagged it, I attached keywords and uploaded it. I was always-on, on Skpye, on Twitter, on Facebook, on LinkedIn, online. I declined, ignored and turned off. I was offline and IRL (in real life).

I did 14 hour days, 10 hour flights, 8 hour jet lags, made four 2 minute films, and wrote seven brand strategy documents. Gave two talks, got 5,000 followers across 3 Twitter accounts and posted over 200 blog entries. I ate my 5 a day, topped up my Oyster, got my Nectar points, paid my council tax, my mortgage, my phone bill, my gas bill, my water bill, my car insurance, my MOT, my parking permit, and waited 2 months to get broadband. I did coffee and lunch and dinner and drinks and networking and schmoozing and catch-ups and crits and conference calls and feedback and sign offs.

I bought clothes and shoes and accessories and apps and magazines and chocolate bars and stuff for my house and ingredients to cook and take-out so I didn't have to cook. I loved Mad Men and X Factor and 30 Rock and Glee and celebrity gossip and mexican food. And hated the cold and the dark and the early mornings. I saw my old friends and made new friends and worked with the best and fancied the wrong people.

I have been energetic and excited and hyperactive and inspired and nervous and frustrated and absolutely exhausted… and so this is Christmas and what have I done? I've done my best and my hardest and with focus and with passion and I've tried and I've failed and I've tried again and I've succeeded. And I'm bloody glad it's Christmas because I intend only to do two things til January… Eat. And Sleep.

New Year's Resolutions for 2011

If my bulging Google Reader list is anything to go by, then it seems 2011 cannot begin without a few goals and resolutions set down. One of Fast Company's bloggers already posted this, citing "Associating". "Observing", Experimenting", "Questioning and "Networking" amongst the key attributes for an innovative 2011. My past resolutions have ranged from the practical ("Get a job I love") to the absurd ("Be more slutty") to the conceptual ("Hedonistic Anarchy"), so what will I choose for 2011?



___

Staying ahead of the curve is certainly a priority. 2010 was the year when being a bit of a geek became mainstream. The most unlikely of my friends started using Twitter and my Mum got an iPad. Suddenly knowing a bit of basic HTML and talking about apps was not so unusual. In desperate bids to be bleeding edge, I found myself shunning YouTube videos older than a few days, I refused to go see Avatar, and practically passed out with excitement by getting the two minute screen grab of the Gap Logo Facebook announcement. As we approach the new year, I'm wondering how I can cure this digital paranoia. Well, fact is, innovation is a fast paced game - unless you are glued round the clock to various feeds, missing things is part of life. And, if you can't be there for the start of something special, I can at least strive to say something special about it.
Resolution 1: If you're not the lead dog, the view never changes.



Linked closely to my previous comment, 2011 needs also to be about unchaining myself from both my desk and my devices. Many of the serendipitous and inspirational moments in my life have taken place when out and about. Before my iPhone, I'd sit on the bus, the tube or in a pavement cafe and watch the world go by - seeing trends emerge, overhearing conversations and watching life unfold. The mobile phone has replaced the cigarette as our tool for being alone in public. And, while definitely better for our lungs, it is removing us from the present moment. Our digital lives are so filtered and personalised according to settings and preferences, we cannot possibly access this kind of circumstantial chaos via our phones, nor do I really want to.
Resolution 2: iPhone, therefore I am not in the moment.



Finally, and perhaps more personally, I would like to find strength in 2011. Having an opinion takes conviction, writing it down for the benefit of your peers, your clients and even the world takes strength. If I am to become the best at what I do - and that is the plan - I will need to discover the strength to really go for what I believe. To do this, I will need to continuously educate myself by asking questions, learn from the best and be open to everything. I'll need to stop hiding behind my laptop screen and get over the fact that I'm usually the youngest, only lady in the room at client meetings. On this front, I'm afraid daily aphorisms will not cut it. Killer heels, however, probably will.
Resolution 3: Dress to kill it.

Help them, help you

What happens to brands when the sun never sets online? How can they possibly manage an audience that comes on and offline with the turn of the earth? The Gap Logo 'event' unfolded over four days, but with Brits, New Yorkers and West Coasters all waking up and weighing in every 6 hours, there could be no respite, no time for Gap to gather their thoughts and work out what to do. Exhausted and defeated, they wound up retracting and apologizing - letting more people down than if they'd come back fighting.



By the same token, Foursquare had an unfortunate outage which no doubt gave Facebook Places an unprecedented boost and marked the end of the era when we were happy just to show up someplace without broadcasting it.



Maybe, however, check-in services will be the salvation for brands. As people check into emotions and feelings as well as places, events, products and services, brands will be able to get a hold on what's really going on out there. People feeling angry after lunch in Manchester? Say something funny or wait till 6pm. Everyone jumped up in Austin - give them somewhere to let off some steam.

Powerful global brands of the future will be able to monitor their worldwide audience in real-time via a range of new techniques and advanced date visualization. Brands will discover a broad visibility which allows them to respond and react to their customers on a minute to minute, nation to nation, moving world basis. Big Brother really is watching you now.

Fail whale

Much has been written on the transformational power of social media and its groundbreaking successes. We often read of the massive boost to followers, friends and, ultimately, sales, that mark a truly engaging campaign that crosses and merges platforms. Even social media fluffs can make headline news and still manage to reach a huge audience. What we rarely hear of, however, are the ones left behind - the stragglers who never seem to get off the ground in this new digital world.

A great social media campaign can't spring to life simply because you have signed up to Twitter and uploaded a YouTube video. It is easy to think that social networks, because they are free to join and use, require little material or financial investment. Far from it. Unlike traditional advertising, which is placed before the viewer, social media relies on the 'viewer' to take a far more active role. You are looking for conversation, engagement and buzz. Here are my Top 5 elements which can make or break a social media campaign.



1/ Brand. No matter whether you are an individual, a small company or a global brand, it is vital that you are "joined up" across platforms. From Flickr to Facebook, the way you look, speak and communicate needs to be recognisable, so that no matter where people 'meet' you, they know it's you.

2/ Investment. Creating a Facebook page for your company may be free but ensuring it is well-managed and regularly updated takes carefully dedicated resource. Finding social media professionals who know what they're doing and can authentically become the voice of the brand is key. That's why there's little point in spending thousands on a super-hot, ultra-branded website and then leaving your intern to look after Twitter.



3/ Content pt1. Engagement is built on relationships. Like any friendship, you start out finding out what you have in common. Think about who you are trying to connect with and work out what will draw them in. Become a "go-to" place for the latest updates in your industry, or a unique voice on the state of the sector. Be selective about what keywords you are using to ensure you are search-tastic, and start a dialogue with those already doing it well in your area.

4/ Content pt2. Be appropriate. No, I don't mean laying off the curse words, although that's also recommended. Be conscious of what content you generate for each platform. Social Media users are like shoals of fish, you just need to guide them in the right direction. On Twitter it's about persuading someone to click a link in 140 characters. On Facebook it's about being liked. And on YouTube it's about being too good to keep to yourself. Copywriters, producers, editors... they're your new best friends!

5/ Holism. Nothing and noone exists in isolation. At least, noone with a decent internet connection. Striding into a room saying 'we need to be on Foursquare' will make you sound important, but it won't necessarily make you rich. Stride in saying 'My restaurant is choc full of people on dates, how can we make the most of this?', however, and it's time to start paying more tax. Suddenly you're inviting singles on Twitter to check-in via Foursquare and connect with other singles in your restaurant. Next thing you know you're sorting out a Facebook page dedicated to your hub of hook ups. And before you can say "poke me" you've got a YouTube channel full of love stories. Make each platform work for your audience and they'll work for you.




...Contrary to popular belief, it's not easy. Social media takes time and hard work but, if your product is good and you know your audience, there's really no reason why it can't be an integral part of your business.

Firstly, Happy New Year Camilla's Store readers!

And what better way to launch into 2010 with a slow stroll around the new Jack Wills store in Islington? Maybe I've been in the bosom of my North London "Intelligentsia" family for too long, but I fell upon the JW sale as if my Sloanie little life depended on it. Antiques lovers will no doubt be mourning the loss of the emporium at the end of Camden Passage, but the space does wonderful justice to the Fabulously British brand. JW is expert at working with a location, rather than against it. Like their townhouse in Marlow, which retains the original layout of the house to create a unique retail experience, the new digs in Islington highlight the high ceilings and ornate finishings. Downstairs, beside the roomy changing rooms, a small stage, no doubt for their "Unsigned" to play, has also been created. It's a fun store, perfect for the Yuppie Islington clientele.

(As if we don't know) How to spend it.

When is luxury not luxury? Apparently when it's online. A recent Guardian article discussed the recent move online by the FT's How to Spend It Magazine. The article queried whether the launch of a luxury site was in-keeping with the current global mood, while the FT insisted that watches, yachts and "below the radar florists" were all part of the "flight to quality" by discerning consumers. Timely or not, the one thing no-one pointed out was the quality of the new site. Like so many other luxury sites, at first glance HTSI is another Flash-based disappointment. Discussing the topic with my friend, the Social Media Guru, we both agreed that Net-a-Porter was the only user-friendly place on the net to conjure true aspiration. Vogue's online presence, Style.com, is a muddled mess, whilest Burberry completely missed the whole idea of 'exclusivity' by allowing the general public (!) to live stream and comment on a recent Fashion Week show.



This only leads me to conclude that luxury brands have approached the Internet as an after-thought. At a time when people are embarrassed to be seen in-store splurging on high-end goods, these brands should be 100% focused on creating an online presence which replicate the in-store environment. Luxury brands are at the forefront in curating inspiring, memorable and decadent retail experiences and there is no reason why the brand's extension online should not feel just as personal and unique.

It's been quite a while Camilla Store lovers. I've been otherwise engaged in running the social media campaign for A Brand for London - an open pitch by Moving Brands in response to Boris' call for an agency to create a brand for London. We didn't get through but won the hearts and minds of London via our blog, Twitter, press (London Lite, London Paper and Evening Standard), and 50,000 visitors to our site. So, good times.

Starbucks de-brands

So, The Future Laboratory says the best way to face the future is by "expecting the unexpected", but here's something I never thought I'd see. The brand that invented the 'third space'. The brand that introduced the notion of a traveling cappuccino. The brand that put hundreds of independent coffee houses out of business. The brand that you see on literally every street corner of the Western world. Starbucks - that massive global brand - is about to begin trials of unbranded stores in its hometown of Seattle. According to Marketing Week, the so-called '15th Avenue Coffee and Tea' will "revert to Starbucks' original positioning as a quirky, local coffeehouse [and] it will run poetry events and sell unbranded coffee as well as wine and beer". Can big global brands do this? Can they just take it all back and pretend all that world-domination stuff was just a 'phase'?



The most galling aspect of this de-brand is that I'm pretty sure everyone will love it because the timing is absolutely perfect. The very people who, just two or three years ago, were strutting around with a Chloe 'it' bag in one hand and a Starbucks double latte in the other, are precisely the Blingamalists now investing in a pared down Philip Lim carry-all, having their Net-a-Porter purchases delivered in black bags, considering the Waitrose 'Essentials' range and, from next week, getting their Starbucks-standard caffeine fix in unmarked cups. It's genius. Goddamit.

(Photo via http://www.flickr.com/photos/lukobe)

Branding outside the Box
(previously posted on the Moving Brands blog - one girl, two blogs, too much!)

Economic and environmental change means brands really have to think, and act, outside the box if they are to enchant nervous consumers. Two new launches this past week exemplify this so-called ‘wild-sky’ thinking which draws people in emotionally. The first enterprise can be found at London shopping mall, Westfield. There, alongside Louis Vuitton and Gucci in The Village – the luxury section of the mall – a charity shop has been set up by retail guru Mary Portas and Grazia magazine. Stocked with donations from Grazia readers, celebrities and high street and designer stores, the ‘Living and Giving’ shop re-positions charity shopping as an exciting, chic and sustainable alternative to buying new - making second-hand clothes as aspirational as the latest ‘It’ bag.



Across London, in Battersea, another ‘pop up’ takes the form of the Doodle Bar. Tapping in to consumers’ desire to personalise and interact with their environments, the Doodle Bar invites patrons to draw on everything from the walls to the furniture sourced via the recycling website, Freecycle. Billing itself as a “recession-proof credit crunch café”, the Doodle Bar aims to develop the local community through a series of events over the summer.



Mary’s charity shop made nearly £4,000 in its opening hour, while photos of Doodle Bar’s opening night show it packed out. From luxury chazzing to caffeine-fueled doodling, innovative retail brands are discovering how ‘being’ the change, rather than simply dealing with it, will engage customers and ensure success in the long-term.

Wolves in the Amazon

This (click here) has got to be the best example of consumer reviews gone viral. Give people a voice and a kick-ass product and they'll make their views known...



Some key quotes...

"So I'm looking for threads that say, "Hey baby...I'm real boss!" when I stumble upon this epic creation. The wolves spoke to me in a language all their own; it was like German, Mongol, and Bitchin all mixed together. I mean, one wolf howlin at the moon is major...but three??? "

"I arrived at Wal-mart, mounted my courtesy-scooter (walking is such a drag!) sitting side saddle so that my wolves would show. While I was browsing tube socks, I could hear aroused asthmatic breathing behind me. I turned around to see a slightly sweaty dream in sweatpants and flip-flops standing there. She told me she liked the wolves on my shirt, I told her I wanted to howl at her moon. She offered me a swig from her mountain dew, and I drove my scooter, with her shuffling along side out the door and into the rest of our lives. Thank you wolf shirt. "

And for the Spotify lovers out there, holla this... http://jonathanfromspotifyruinedyourplaylist.com/

Super clever - Brand Tags encourages free word association for brands, based on the assumption that whatever we say it is, it is. And to think brands pay thousands for focus groups!



Made even better by the sumptuous presentation of the results.