Luxury brands learn to chillax

Doing trends for a luxury brand at work right now and, consequently, been getting heavily into luxury's place in the digital world. Given the rules luxury brands break, and the barriers they overcome in the fashion world it is surprising how slow they have been to find their place in the new world of online. Naturally, the democratic, free-for-all that is the Internet is the very culture fashion houses abhor. They no doubt fear the dilution of brand and total lack of control.

Unfortunately for luxury, however, this need to "own" the spaces they exist in is outdated. Up-and-coming wealthy people are no different to up-and-coming regular people - they are on Facebook and read their paper online and send emails and expect their brands to be just as instant and available. Add this to the fact that recession-time spending is best done behind closed doors, away from the judgmental poor, and you have a compelling argument for creating an amazing luxury presence online.



Through the research, I'm seeing some (if surprisingly minimal) luxury successes online. DKNY have an in-house PR who tweets on behalf of the brand. Rather than pretending to be Donna herself, the PR is a well placed voice to make announcements about the company. Gucci has gone all out with an extensive and regularly updated Facebook page. The page now boasts over 500,000 friends and includes product and show news, photos and films. Proving that a luxury brand can "let go" and make thousands of new friends around the world. Best in show is Start, the Shoreditch boutique owned by TV personality Brix, who promotes herself and the store across platforms on Twitter, YouTube, blogs and the transactional website.

As high-end brands wake up to the fact they will gain, rather than lose customers, by claiming their www's, I'm excited to see luxury brands shape the future of online in the same way they approach their clothing lines. If Alexander McQueen can reach an audience of 77 million by allowing Lady Gaga to wear his shoes in her latest video, there's got to be something right about signing up.

(As if we don't know) How to spend it.

When is luxury not luxury? Apparently when it's online. A recent Guardian article discussed the recent move online by the FT's How to Spend It Magazine. The article queried whether the launch of a luxury site was in-keeping with the current global mood, while the FT insisted that watches, yachts and "below the radar florists" were all part of the "flight to quality" by discerning consumers. Timely or not, the one thing no-one pointed out was the quality of the new site. Like so many other luxury sites, at first glance HTSI is another Flash-based disappointment. Discussing the topic with my friend, the Social Media Guru, we both agreed that Net-a-Porter was the only user-friendly place on the net to conjure true aspiration. Vogue's online presence, Style.com, is a muddled mess, whilest Burberry completely missed the whole idea of 'exclusivity' by allowing the general public (!) to live stream and comment on a recent Fashion Week show.



This only leads me to conclude that luxury brands have approached the Internet as an after-thought. At a time when people are embarrassed to be seen in-store splurging on high-end goods, these brands should be 100% focused on creating an online presence which replicate the in-store environment. Luxury brands are at the forefront in curating inspiring, memorable and decadent retail experiences and there is no reason why the brand's extension online should not feel just as personal and unique.